1. Data we collect and store
Our app and web logs collect standard app and web log entries for each page served, including your domain name, IP address, type of browser/device, type of operating system, page URL, and timestamp. Web logs help us to diagnose problems with our server, to administer the app and website, and to analyze the design and effectiveness of our app and website. These web logs and other records are stored indefinitely.
We will ask your permission to use location information to help enrich the ACE experience. This information is stored indefinitely.
If you download the ACE mobile app or register for an online account to access the ACE services, we collect certain personal information from you including your full name, your email address, and your contact number.
If you contact us directly, using the form on the app or website, or the email contact information set forth on the app or website, we may collect personal and contact information for the limited purpose of corresponding with you.
2. Protecting your privacy
Although we make good faith efforts to store the information we store in a secure operating environment that is not available to the public, we cannot guarantee complete security.
We don’t share your information with third parties for marketing purposes.
We don’t share or sell your personal information with third parties.
We don’t engage in cross-marketing or link-referral programs with other sites.
We will send updates and promotional messages about ACE to the email address you provide on registration, however, you may opt out of these messages at any time.
3. How and Why We May Use Your Information
A. To fulfill our contractual obligations under an existing agreement with you or in anticipation of entering into an agreement with you, including:
To review and process your account registration;
To fulfill orders and provide you with products and services you have requested and/or paid for; and
To enforce your legal rights under an agreement.
B. To meet and fulfill our legitimate business interests, including:
To communicate with you about your account, our ACE app and website, our services and Company generally;
To manage our business needs, such as monitoring, analyzing, modifying and improving the functionality and performance of our ACE app, website and database;
To prevent fraud and abuse on and unauthorized access to our app, website and database;
To provide you with information about products and services you have purchased or indicated your interest in;
To determine which features and functionality of the app and website users like best to help us operate, enhance and improve the Services;
To get to know our potential and existing users; and
To identify relevant content shared with potential and current users.
C. To comply with our regulatory and legal obligations or to enforce our legal rights, including:
To meet reporting requirements (e.g., filing tax forms);
To protect the safety, privacy and security of Users of the Services or the public;
To comply with the law or legal process, and/or respond to requests from public and government authorities; and
To report data breaches or unauthorized access to our app, website or database.
4. Circumstances in which we may release information
We may disclose information about our registered users if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
We may also disclose information about our registered users to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to: enforce our terms and conditions for use of the app and website; respond to claims that any posting or other content violates the rights of third-parties; or protect the rights, property, or personal safety of Company, its affiliates, users or the general public.
5. Provisions for EU Citizens and Residents
If you are an EU citizen or reside in the EU, you may have certain rights with respect to the personal information you provided to us. To the extent permitted by applicable data protection laws, you may:
Access or modify your personal information;
Object, on grounds relating to your particular situation, at any time to the processing of your personal information if the legal ground we are relying on is our legitimate interest or in the public interest;
Request that your personal information (i) be corrected if such personal information proves inaccurate or incomplete, or (ii) be erased if it is no longer necessary for the purposes for which it was processed, you have withdrawn consent to, or object to, the processing of such personal information and we meet no other legitimate basis for such processing or it has been unlawfully processed;
Restrict the processing of your personal information if you contest its accuracy or the lawfulness of our processing, we no longer need it but you need it for a legal claim or you have objected to its processing and await verification of our legitimate grounds for processing it;
Ask to stop receiving our marketing communications. If you opt out of marketing emails, you will continue to receive messages from us about your relationship with us where permitted by law;
Under certain circumstances, have your personal information transferred to another company;
Withdraw any consents that you have previously provided to allow us to process your personal information; or
Lodge a complaint to the relevant data protection authority.
If you wish to exercise any of these rights please submit a data subject request message via email to firstname.lastname@example.org. Please note that some requests may require you to verify your identity.
6. Data Collection from Children
Our Sites and Services are not directed to children under the age of 18, wherever found. We do not knowingly collect information, including personal information from children or other individuals who are not fully paid up members in good standing of one of the organizations with whom we have a contractual relationship. If we obtain actual knowledge that we have collected personal information from someone under the applicable age listed above, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from someone under the applicable age listed above, please submit a request via email to email@example.com.